Well, here it is after 4:00 pm, and I am still waiting. The serviceman called over an hour ago to say he was finishing up his other job and would be headed my way soon. I guess he didn’t say how soon. It probably doesn’t matter anyway because right after he called, the cable went out! I called Charter to report it. After the voice mail telling me to press #2 if I wanted to continue in Espanola, a real live person picked up!!! I was so shocked, I was speechless. Finally, I managed to tell her our cable was out. She said the outage had been reported and technicians were enroot to fix the problem. It will be interesting to see how long that trip takes. If Charter is not the worst company I’ve ever done business with, I don’t know what is. I’ll have to post this later because, of course, my Internet is out, too.
4:35 – He just arrived! Finally! He is working on it even though the cable is still out. I sure hope we have a great TV reception tonight when we watch Jericho and Daybreak.
6:35 – Well, it’s not looking too good for TV viewing tonight. The cable man worked for about an hour before Charter called him to cancel the job. They said he couldn’t verify whether his wiring worked or not without cable, so he packed up his tools and left. I called Misty and asked her to record our shows, as it looks like the cable isn’t coming back on tonight. I just love Charter.
The next day: I called Charter to reschedule our appointment, and this time the woman that answered (yes, I got a real live person again) said that she had to talk to Doug if we wanted to put in a work order since his name is the one on the account. I tried to explain that the work order had already been put in and the work had been started and I just needed to reschedule, but she insisted that the work order had been cancelled and would have to be put in all over again. This time I couldn’t even give them the last four digits of Doug’s SS# even if I knew it! The rules change every time I call up there. Anyway, I called Doug and told him he would have to call Charter, and he was not too happy about that. I suspect they have flagged our account and made a note not to deal with me. That would be pretty funny, because my husband has less patience than I have. Anyway, they are now scheduled to come next week.
The following week: Success at last! The cable man ran a line directly from our TV to the cable box outside, and it did increase our signal strength. It had been coming off a splitter. The best part is, I don't have to deal with Charter anymore for a while. Not only that, but the last person I talked to said we could get the Encore and Starz networks free for a full year at no extra cost. No gimmicks, she says. I guess we'll see about that!
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